Terms and Conditions
Welcome to our website. Hei Moose is an online store that sells Nordic designer children's clothing and toys. We aim to offer great products and provide excellent customer service.
The content of the pages of this website is for your general information and use only. It is subject to change without notice and changes will take effect on the date they are posted on this website. We take every care that the product information on our site is correct. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Every effort is made to reproduce colours accurately but slight variations may occur due to technical reasons. Some of our products are hand-made and may vary slightly from the picture. They may also have small imperfections, which to us only indicates that these pieces are not mass-produced and are individual and unique.
From time to time this website may also include links to other websites. These links are for your convenience and provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales
The term 'Hei Moose' or 'us' or 'we' refers to the owner of the website, Hei Moose Ltd, company number 08632368, registered address School House, Horncliffe, Berwick upon Tweed, TD15 2XN. The term 'you' refers to the user of our website or person placing an order through this site. ‘Working day’ means week days from Monday to Friday excluding English bank and public holidays.
All prices are presented in UK pounds sterling and include VAT (which is zero rated for children’s clothes). Prices do not include postage which is charged separately where applicable. We reserve the right to adjust prices, offers, goods and specifications of goods without any notice or reason, but only before we have accepted your order and not after.
We are not responsible for any importation and/or sales taxes, duties and charges that may be levied on international orders at their destinations. These are out of our control and are to be paid for by the purchaser. Therefore please check your local sales taxes, or similar, before placing an international order.
Every care is taken that prices are displayed correctly. If prices are misprinted we will contact you and you will have two options: 1) accept the correct price and place your order or 2) cancel your order.
From time to time we offer products on sale or promotion prices. These offers are valid for a limited time only.
By placing an order on this website you agree to comply with these terms and conditions and to provide your accurate details for payment and delivery.
Ordering is easy: just place items in shopping basket by using the ‘add to cart’ button, where appropriate also select size and colour of the goods. By clicking the ‘cart’ button, that is displayed on top of every page, you can view your shopping basket and complete your order. Unwanted items can be deleted from the shopping basket before placing the order.
If you wish you can give instructions for your order, this is done by using the comments field during the check out process - please note this is the only way to add any comments or instructions - comments added to Paypal do not come through to our order processing.
You will receive a confirmation email of your order. Please note this email is an acknowledgement and is not an acceptance of your order. All orders are subject to acceptance by us and we may refuse any order, customer or enquiry without any reason. A contract between you and Hei Moose for sale of our products only exists once an order has been accepted, processed and dispatched to you.
To be eligible to purchase products from us on this website and form a contract of sale for our products you must:
- Be at least eighteen years old
- Register using your real name, phone number, e-mail address and payment details
- Provide a shipping address other than a PO Box address
- Use a valid credit/debit card that is acceptable to our payment gateway provider
We cannot accept your order if any of the following occurs:
- We cannot charge your credit/debit card for some reason
- If we are unable to deliver for reasons out of our control or if we do not have the product(s) in stock
Every care is taken to ensure that stock levels are up to date. We reserve the right for incorrect stock levels. Should the item you have ordered be out of stock or discontinued, we will contact you and offer you an alternative, refund or the possibility to wait until the item is back in stock.
All products that we ship are of satisfactory standard. Should this not be the case please contact us on firstname.lastname@example.org for repair or replacement and if this is not possible, for refund.
All products are dispatched only after we have received a cleared payment. All quoted delivery times are estimates only and therefore we can accept no liability for delays in the delivery.
We reserve the right to withdraw any goods from the website without any reason or notice and are not liable for any inconvenience.
The total cost of your order is the price of the goods (VAT included) plus delivery charges, and will be confirmed to you on the final step before you click on the ’submit order’-button.
Payments are securely processed by Nochex gateway. Alternatively you can choose to pay by Paypal.
You confirm that the credit/debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
Hei Moose is powered by Shopify and the checkout process takes place on Shopify's secure domain which has a SSL certificate.
From time to time we may issue discount codes and these are applied at the check out - please check that the final amount includes the discount. If you choose to use Paypal Express Check out, paypal will take you to their check out page first where you enter your payment details after which you are taken back to the shop's check out where you can apply the code and choose a postage.
The copyright of the Hei Moose website and its content belongs to A. Winstanley and covers without limitation all logo, copy, text, design, coding, graphics and similar. The right to use the Hei Moose logo in any form is prohibited without our prior written consent. In addition you may not distribute or commercially exploit the website and its contents, transmit or store it in any other website or similar without our written permission. However you may print or download extracts for your personal and non-commercial use only.
This website also contains material which is owned or licensed to us and reproduction is prohibited other than for personal use. All trademarks reproduced in this website which are not the property of, or licensed to us, are acknowledged on the website.
Last update: May 2015